ABOUT YOUR CONVERSATION

How we use assistant chats.

The Bio Charge assistant uses Shopify, OpenAI, Bio Charge's blog and approved reference information to answer questions. AI can make mistakes. Follow product labels and confirm farm-specific advice with the team.

Reviewing and improving answers

Your questions, the assistant's replies and their sources have a 90-day review window in Bio Charge's private dashboard. Expired original records are removed during hourly cleanup and when the dashboard or assistant is used. Authorised Bio Charge team members can review them and write improved general answers. General answers become part of the assistant's knowledge only after a team member approves them.

Approved general answers and their review history are retained so the team can manage the knowledge library. Customer details should be removed before an answer is approved. Please avoid putting personal, confidential or sensitive information into the chat.

Processing your question

Questions are processed through Shopify and OpenAI, with contact details removed from Shopify knowledge searches where detected. Provider retention rules can also apply. The assistant does not use automatic model training from these conversations.

Requesting a follow-up

The separate follow-up form sends your contact details and enquiry to Bio Charge's Pipedrive system only when you submit it. The chat is included in that enquiry only if you select the option to include it. This is separate from the private chat review described above.

Questions about your information

Contact hamish@biocharge.co.nz with any questions or requests about your information. See the Bio Charge privacy policy for the store's wider privacy information.

Updated 8 October 2026.